My apologies. I'm just too lazy to write. Got a sore throat here and a little fever. I'm just glad that I don't have a cold or else I would be Miss Irritable. I'll just post call center thingies here.....
Sigh.
I guess eating too much Hershey's Kisses while working is not ideal. Aside from making you look like a candidate for Miss Twerp for adding a bling bling in your love handles, it'll also make you sick.
Sue me. Starbucks in Makati Avenue was close last Saturday night so I bought Kisses instead to give me that much needed boost. After all, it's not easy to work 10 hours a day when all I had was 2 hours of sleep.
I've learned my lesson. It'll be coffee forever and not Hershey's Kisses.
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QAS: Technical term for former CSR's or Call Center Representatives who rate the calls of agents on the floor. One must be adept on product knowledge, updates, installation et al. He must actively listen on each call and stop himself from laughing out loud if the agent is muttering bloopers while talking to his customer. They’re the quality assurance specialists of each call center. They’re the reason why a call center employee like me hits our goals.
I consider myself lucky for hearing the ff: conversations between a csr and a customer. Come to think of it, it won’t hurt you if a QAS friend would invite you to listen and even rate calls.
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CSR: Thank you for calling Dish Network! My name is Bruce. Are you calling to sign up for Dish Network today?
Customer: Yes. Anyway, the installation is free right?
CSR: Yes sir!
Customer: And the equipment will be shipped via UPS?
CSR: Yup yup.
Customer: The equipment will be shipped in 3-5 days?
CSR: Yes sir! Opo. (crossing his fingers!) Our cubicle is just a meter away he he he. ;P
After a few minutes……
CSR: Ok John, I would like to thank you for signing up with Dish Network today and enjoy your satellite experience! Yes thank you sir, salamat, okay!
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Customer: There are trees around my house? Yeah!
CSR: Are the trees taller than your house?
Customer: I think so….. Yes .
CSR: What about the trees in the southern part of your house?
Customer: What?! I don’t get it!
CSR: (Mad already) Basta!!!! Ang kulit mo! Are there tall trees on the southern part of your house?
The customer hung up.
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Customer: Hi! I don’t have a clear LOS (line of sight). That’s what the other agent I spoke with told me...
CSR: Okay Sir, can I put you on hold for one moment? Let me just ask my supervisor about this problem of yours.
Customer: Okay. Go ahead.
CSR: (after a minute…..) Hello Sir? This may sound silly but I need you to go on top of your roof then lie down and look up to the sky in a 45 degree angle…… If you don’t see any trees or any blockages, you have a clear LOS.
Customer: (laughing really hard!) I wouldn’t fall for that. This is not worth a heart attack dude!
